OUR GUEST SAFE HAVEN PROGRAMME
Our doors are back open and we are really looking forward to welcoming you to the Clanard Court Hotel. We have created a safe and clean haven for you that is in adherence with the Government Guidelines and at the same time, we will ensure a warm, hospitable and much-cared-for stay with us.
Here are just some of the steps that we are taking to ensure the safety of our Team and you our Guests, we call it our Safe Haven Programme. During our busier times, we will also have a dedicated Safe Haven Information Desk set up in our Lobby for you to ask any questions you. From Check-In to Check-Out, We’ve Got You Covered…however in these strange times we also need your help, assistance and understanding.
Our Check-In time is 4pm, which gives our Housekeeping Team the necessary time to deep clean your bedroom before you enter. If you require an earlier check in, please call ahead and we will do our very best to accommodate you.
Optional Contactless Check-In
Whether you choose to reserve your room online from our website or directly by calling the hotel, we are here to assist you. Our Reception will send you all the details that are required regarding our new Contactless Check-In at the Clanard Court Hotel, prior to your arrival with us. This is optional and you can otherwise complete your Check-In upon your arrival. With your assistance, the new Contactless Check-in process will be swift and prompt, ensuring only a verbal interaction with our Reception Team to confirm your arrival to the hotel and to provide you with your sanitised room key cards. To assist us with this, we ask you to fill out your pre-registration guest form (including your lead guests per room in your party if this applies) and then send this back to us before your arrival. This removes the need to physically sign in with a registration guest form at Reception. You will receive your pre-registration guest form 2 days before arrival, via email.
Please note your credit/debit card will need to be pre-authorised on Check-In. This needs to be the same card used when completing your reservation and the same card you wish to use regarding payment. As much as possible, please use cards for payment around the hotel, in lieu of cash.
Full mandatory contact details for each lead guest staying will need to be completed, should the HSE require to contact you within 14 days after departing.
In your bedroom/suite, we have elevated our rigorous protocols using certified Covid19 sanitising products to thoroughly clean all surfaces. Extra detailed attention using these sanitisers is given to all touch points, ie light switches, door handles, bathroom taps and handles, the room phone and your remote control. Furthermore we have invested in a UV-C Sanitizer which will deactivate any viruses in 15 minutes and create a chemical-free, safe room environment. We will also be placing disinfecting wipes in each bedroom for your use. Our Safe Haven Seal will be placed on your bedroom/suite door to confirm that only Housekeeping were last to check your room.
· Currently we are advised not to leave paper pads, pens or pencils in your room. However if you wish for paper and pencil just call us…all that we ask for is that you take these home with you when you are leaving your room;
· All cups and glasses are replaced with single use, disposable ones;
· Please do take home any semi-used single use bathroom product with you so that you can get further use from these, otherwise all will end up in landfill…not something you or we want;
· All reading material has been removed for your safety too – our Guest Information Directory is available on our bedroom TVs or online via our new Guest Information on www.clanardcourt.ie or of course please do enquire with Reception.
We have rolled out enhanced technologies including UV-C Sanitisers to sanitise surfaces throughout the hotel before dawn every morning and this includes our Reception, Restaurant, Function Rooms and Spa Areas. We have worked with a leading Health and Safety Company to develop our Foresight Hub app whereby we track the cleaning of all touch points on routine intervals throughout the day and night and ensure that staff are constantly washing their hands during service. Sanitiser is available for our Guests and Team placed throughout the hotel, we will practice a hands-free open door policy as much as is possible at the Clanard Court Hotel.
Newspapers - please do not leave any used and read copies in the breakfast room or the reception lounge for other guests to pick up. Take them home with you or place in the newspaper recycling bin at Reception.
All our guest and local tourist information including our recommended ‘Activities’ and ‘Top Things to Do’ is available online via Guest Information on www.clanardcourt.ie or of course please do enquire with our Reception Team
Bailey’s Bar & Bistro
Please Pre-book Your Table with us online via www.clanardcourt.ie , just go to WINE & DINE or contact our Reception by phone on 059 864 0666
Our Bistro tables have been rearranged to give the extra required 1 metre social distancing space between each table, without losing the comfort. Our Duke Suite tables with garden have been spaced by 2 metres as an alternative socially distanced dining space for our guests. For social distancing reasons there is a maximum number of Guests allowed into our food services areas at any given time. We do have extra tables outside on our entrance terrace and in our gardens for alfresco dining and we will be opening up extra dining space as and when required. Have a quick chat about your requirements with our Team and they will find the best available table for you. There’s no need for you or your guests to approach the bar counter for service, just take your table and our Team will attend to assist with your order. You can choose to order from a sanitised menu or scan a QR code for your table and order from your smart phone. Our menus are laminated so they can be sanitised after each use. If you would prefer to have a single-use paper copy of the menu…just ask us. Tables will also be sprayed down and sanitised after each guest.
We have also increased our contactless payment to the maximum currently allowed in Ireland to €50, so if you wish to settle directly with your card by tap and go that is also good.
We will be serving Breakfast and All-day Dining. View Our Bailey’s Menus via WINE & DINE on www.clanardcourt.ie
Nothing will be missing from our famous Clanard Court Breakfast Service! And of course, there’s always the option to order to your bedroom and enjoy breakfast in bed too. In our Breakfast Room, a Team member will now assist and serve you all our wonderful breakfast options, both hot and cold, at your table, a la carte - including a variety of cereals, milks, juices, smoothies, breads and pastries first and then your cooked and hot items, toasts and teas or coffees. We have the laminate style menus so they can be sanitised after each use. Guests will be seated at tables well-spaced apart adhering to the guidelines set down. Tables, countertops, menus will be sanitised after each guest. Pre-order your Newspapers too and take them away with you.
Revive Garden Spa & Beauty Rooms
This a NEW exciting facility that we are launching soon. We are taking every precaution and ensuring all the measures are in place for the safety of our customers and team. When you arrive into Revive, we will take you through all these measures that will ensure a Spa Safe Haven.
If you plan to leave early, let us know on Check-In and we will arrange this for you. Let us know if you need a coffee-to-go too!
Around The Hotel
A dedicated Team member will be on duty ensuring all areas in the hotel are sanitised on a regular basis. This includes all door handles and surfaces. All our Team members have received enhanced training on our Clanard Court Hotel Covid19 cleaning policies – we now have 12 Covid compliance officers in The Team.
As always in the hotel if any team member is feeling unwell, they will not be permitted to work. Sanitiser will be available for our Guests and Team at each door in the hotel or wherever possible, we will practise an open-door policy throughout the hotel which will reduce the need for all guests to touch surfaces. There will be a limited number of people allowed into our toilets at any one time, and our Covid signage will inform our guests and customers of this. Our team have a strict policy in place for continuous handwashing and wearing gloves and masks where needed. During these times, our usual handshakes, hugs and high fives will no longer happen between Team and Guests and we hope you understand that this is us not being rude but being conscious about your wellbeing.
Business as usual is going to be a little different at the hotel, but this will only be for a while. We just want you to understand this and assist us with our efforts to protect everyone. Restaurant dining times might be limited, the welcome conversation at Reception may be shorter than normal and you may have to wait a little longer to gain access to your bedroom, but your stay with us will still be memorable and above all else safe.
We’ve Got You Covered.
Clanard Court Hotel 059 864 0666 firstname.lastname@example.org www.clanardcourt.ie